SOCIAL MEDIA, TOOLS | June 2, 2009

The City of San Francisco fully Embraces Social Media with Twitter

Connecting to Follow sf311 Twitter application

San Francisco is known as a city with a diverse pool of Web 2.0 professionals. So maybe it is not surprising that the City of San Francisco launched a Twitter application where anyone can send direct messages (DM) to report a problem or send a request to the city’s customer service hotline.

Twitter became one more point of contact with the 311 Customer Service Center. View “Sample Tweets” of their most requested services to help ensure you provide the information needed to properly service your request. 311 can help with:

  • Street Cleaning
  • Graffiti Removal
  • Pothole and Sidewalk Defects
  • Abandoned Vehicles
  • City Garbage Can Maintenance
  • Department Information (office hours, location, phone numbers)
  • … and much more!

Added Value of Attaching Pictures to Your Requests

Like any direct message that you send on Twitter, you can attach a picture. This is an added value of the Twitter reporting.  Seeing the pictures help the City gives a round estimate of the problem. With that added information, the City could better and faster prioritize every request.

If you are not on twitter, know that San Francisco residents, businesses or tourists wishing to get non-emergency information or request services pertaining to San Francisco government may call 24 hours a day, 7 days a week, 365 days a year by dialing 311 and talk to a real person.

+ Via RT @jeromeparadis : RT @mathewi : @craignewmark

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