On the Web with Kim Vallee

Bad Search Results Hurt Customer Service

Here is another missed opportunity to provide good customer services by a telecommunication company. I am going to San Francisco next week. I read on PCWorld that with iPhone OS 3.0 AT&T will deliver free Wi-Fi access non-U.S. carriers who include Wi-Fi access in their plans. Naturally, I am curious to see if the plan I [...]

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