On the Web with Kim Vallee

TECHNOLOGY | June 18, 2009

Bad Search Results Hurt Customer Service

Here is another missed opportunity to provide good customer services by a telecommunication company. I am going to San Francisco next week. I read on PCWorld that with iPhone OS 3.0 AT&T will deliver free Wi-Fi access non-U.S. carriers who include Wi-Fi access in their plans. Naturally, I am curious to see if the plan I [...]

TECHNOLOGY | January 22, 2009

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Quick Guide for Canadians Traveling with an iPhone to the USA

As we arrived in Los Angeles, my husband and I turned down the data roaming on your iPhone since the fees add up pretty quickly. Then, the iPhone becomes a simple cell phone with a contact book. Nothing smart about it. I felt naked. It is easy to forget the technological advancement as we get used [...]

TECHNOLOGY | January 6, 2009

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Think Twice Before Changing a System that works

My husband wanted to pleased me last December so he decided to replace the cables by wireless connections for our Media Center (a digital video recorder). My Xbox 360 is hooked to my kitchen TV so I can watch the cooking and design shows I recorded during the week. I got an Xbox 360 because [...]